Vanillabazaar UK is the trading name of Essence of Life Limited. The data controller is Essence of Life Limited registered in England and Wales, company number 05252748
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online
We are duty bound to adhere to GDPR and PCI assessments to allow us to take credit card payments through our website. We do this by:
To demonstrate our commitment to security we have the following standards that we are assessed on yearly:
When you visit our site you will see a Cookie Restriction Popup which will ask you to enable cookies. Actually there is one cookie always set which allows the link between the server and your session to exist and is called "frontend". This is exempt from GDPR restrictions as there is no personal identifiable information stored in this cookie. No other cookies, including 3rd party cookies are set unless you accept this.
You can continue to browse the site without accepting all cookies but you may find that certain session-specific functions might not work. We recommend allowing cookies if you are going to buy anything from our site as the shopping cart relies on cookies to work optimally.
If you want to create an account on our site you can do this manually by entering your Name Email and password.
Alternatively. you can also create an account that is linked to Google+, Facebook, Twitter, or LinkedIn, so you do not have to remember any new passwords or account details specifically for our site. This takes you to their sites for account validation and they then send us back that validation with an email address. We do not see any of your passwords as they are entered on the social connector's site only. The email address that is sent back from the social connector is used to set up an account for you on our site.
Previously we used to ask for users to subscribe to our newsletter. Howeve from 25th May 2018 we will no longer be collecting this information or sending out newsletters as we find our Twitter feed on @vanillabazaar is a more effective way of communicating with our customers.
Ordering products is as easy as adding items to your cart and then progressing to the check out page. Click on the cart on the top right of the screen anytime to see a summary of your order and go to the check out.
On the first checkout page you will see a quick summary of the products you have put in your cart where you can make quick edits. On the next page you will see a 'Quick Checkout' page where you will be required to enter the following information:
From this information and the items in your cart the system will provide you with shipping options and also payment options. You may also have different payment options if you have an account with us.
The main forms of payment are through PayPal and CardSave.
Once an order is placed on our website an account is automatically created as we have legally engaged in a contract..This also allows for easy access for you to get order updates and also to see your order history. An email with your account access details will be emailed to you and you can manage passwords etc. by using the normal web techniques to reset forgotten usernames and passwords.
For wholesale customers we will enter customer data into our systems from the first quote that you request from us.
The main reason for gathering the data we as for is to
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
All the data that we store about you can be accessed by logging onto your account. This will include any information that we have about you including any subscriptions you may have and your order history details. We do not store any information about you that is not available to see in your account.
You can ask us to send you a summary of al the details we store about you (subject access request) by emailing us on firstname.lastname@example.org and we will respond to you within 30 days in Excel format.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will investigate and correct any information found to be incorrect. within 30 days
You can submit a request for use to delete your account (right to be forgotten) by emailing us on email@example.com. This will be effected within 30 days. We are, however, unable to delete any order information as we are under a legal obligation to keep these records for up to 6 years for regulatory purposes. This time-frame can be extended if there is an on-going investigation.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. The popup that appears on the initial page gives you the option of just allowing the one essential cookie (frontend) to allow you to use the site without any tracking cookies enabled, or with consent, to allow all cookies to be enabled.
Our website will not work if you do not enable cookies at all in your browser.
You can delete cookies and/or manage them by going to Manage Cookies;
The table below lists the cookies we collect and what information they store.
|COOKIE NAME||COOKIE DESCRIPTION|
|AMYETREDIRECTURL||Keeps a record of a redirection to our local region website.|
|CART||The association with your shopping cart.|
|CATEGORY_INFO||Stores the category info on the page, that allows to display pages more quickly.|
|COMPARE||The items that you have in the Compare Products list.|
|COOKIELAW||A flag to tell the session that you have accepted the cookie restriction message|
|CURRENCY||Your preferred currency|
|CUSTOMER||An encrypted version of your customer id with the store.|
|CUSTOMER_AUTH||An indicator if you are currently logged into the store.|
|CUSTOMER_INFO||An encrypted version of the customer group you belong to.|
|CUSTOMER_SEGMENT_IDS||Stores the Customer Segment ID|
|EXTERNAL_NO_CACHE||A flag, which indicates whether caching is disabled or not.|
|FRONTEND||You sesssion ID on the server.|
|GUEST-VIEW||Allows guests to edit their orders.|
|LAST_CATEGORY||The last category you visited.|
|LAST_PRODUCT||The most recent product you have viewed.|
|NEWMESSAGE||Indicates whether a new message has been received.|
|NO_CACHE||Indicates whether it is allowed to use cache.|
|PERSISTENT_SHOPPING_CART||A link to information about your cart and viewing history if you have asked the site.|
|POLL||The ID of any polls you have recently voted in.|
|POLLN||Information on what polls you have voted on.|
|RECENTLYCOMPARED||The items that you have recently compared.|
|STF||Information on products you have emailed to friends.|
|STORE||The store view or language you have selected.|
|VIEWED_PRODUCT_IDS||The products that you have recently viewed.|
|WISHLIST||An encrypted list of products added to your Wishlist.|
|WISHLIST_CNT||The number of items in your Wishlist.|