Customer Service


 

Shipping & Delivery

Delivery Process

  • During the order process you will be allowed to choose from various delivery options depending on your requirements. If you have any problems with the order process please ring us on the main number 0203 291 0786 or email us and we will try to help you.
  • We aim to process your order on the same day your monies clear into our accounts. Products are despatched in the afternoon every working day (Mon-Fri) and so we have a cut-off for orders at 12pm. Our quoted delivery price includes any packaging materials we have used.
  • If you fail to receive your products within the chosen time-frame of your delivery option, please contact us immediately.
  • We also do international deliveries and many countries are listed when you set up your delivery address. An accurate calculation will be done for the destination country you have chosen on the Cart view or Checkout. Note no payment is required to get to this point
  • If you find that your country does not appear on the list of countries available on the website, please contact us by telephone or email and we can either direct you to our concessionary or give you a quote for delivery to that country.. Please allow us 24 hours for this to happen.

Free Shipping

We offer free delivery to the UK and many European Countries. The current list of countries that we deliver free to is:

Austria
Bulgaria
Croatia
Czech Republic
France
Germany
Greece
Hungary
Ireland
Italy
Latvia
Lithuania
Malta
Netherlands
Norway
Poland
Portugal
Romania
Slovakia
Slovenia
Spain
Sweden
Switzerland
Turkey

Free delivery to the above European countries  is based on a minimum order of £75

Free delivery to the UK is subject to a minimum order of £25

If your automatic discount does not apply as expected make usre your address is filled in completely

 

Processing the Order

When going through the shopping cart you will be presented with a various shipping options based on your address and the weight of your products. We offer very competitive rates for a variety of shipping options based on how urgent the delivery requirement is.

If the value of your products exceeds the minimum order value for the eligible free shipping countries then the cheapest shipping option will show as free (with a £0.00 value). Choose this option for free delivery, or choose another shipping method for faster delivery.


 

Privacy & Security

When you access our site we automatically log the following:

- Operating system on which that browser is running
- Web page from which the user accessed the current viewed web page,
- Date and time of the user's request
- Pages visited
- Amount of time spent at each page

We do this as part of the Google Analytics data store that helps us to improve our site.

All other explicitly provided data like names, addresses and email addresses that you provide as part of your shopping experience is never shared with third parties and make every effort to protect the data from external access. Note that our database does not hold any Credit Card information as this information is passed to our third party processing agents.

If you want to unsubscribe to any newsletters or promotions offers please send a blank email to unsubscribe@vanillabazaar.com

To be able to make use of our shopping cart you will need to accept our Cookie Policy


 

Returns & Replacements

We want you to be totally satisfied with every purchase you make from Vanillabazaar.com. If, however, you are not completely happy with your purchase or would like to cancel your order, we will exchange/refund your item if you let us know within 30 days of your delivery or the best before date of the product, whichever is earliest. Please advise us of your return by contacting sales@vanillabazaar.com or 0207 291 0786 within this time period, and please return the item to us within 14 days or best before date (whichever is earliest) in its original packaging. Providing the item is returned in its original condition, we will exchange it or offer you a full refund. Please note that we are not responsible for return postage nor can we be responsible for any items that fail to reach us. Please return items to:

Vanillabazaar.com
RMA Office
53 Regal Way
Harrow
HA3 0SA

Cookie Policy

Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. Cookies are short pieces of data that are sent to your computer when you visit a website. On later visits, this data is then returned to that website.

To make use of our shopping cart you will need to enable cookies on your computer, mobile or tablet. Without this you can still browse the static information on the website including product details.. If later you decide to buy from our site then you can go into your browser settings and enable cookies for our site again. Please refer to your browser documentation for more information

Our cookies help do the following:

- Allow you to buy products on-line
- Remember your settings during and between visits
- Improve the speed/security of the site
- Prevent fraud
- Continuously improve our website for you
- Make our marketing more efficient (and therefore keep our prices competitive)

Our cookies do not do any of the following:

- Collect any personally identifiable information (without your express permission)
- Collect any sensitive information (without your express permission)
- Pass data to advertising networks
- Pass personally identifiable data to third parties
- Pay sales commissions
- Credit card details of any kind in any form

Full information can be found on our cookie compliance page